Frequently Asked Questions (FAQs)
How long will it take to receive my order?
Orders are processed within 1–3 business days (Monday to Friday) and typically arrive within 8–17 business days depending on your location within the United States. You can find full details in our Shipping Policy.
Do you offer free shipping?
Yes! We are happy to provide free shipping on all orders within the United States. No minimum purchase is required, and there are no hidden fees.
Can I return or exchange an item if I change my mind?
Absolutely. We accept returns and exchanges on both defective and non-defective products within 60 days of delivery. Items can be slightly used and still qualify, and we cover free return shipping. Refunds are processed within 14 business days. Full details are available in our Return & Refund Policy.
What payment methods do you accept?
We currently accept PayPal for secure checkout. All transactions are processed in USD using SSL encryption to protect your information. Learn more in our Payment Policy.
How can I contact customer support if I need help?
Our team is here for you! You can reach us at info@keanwa.shop during business hours, Monday to Friday, 09:00AM – 6:00PM (GMT-4). We typically respond within one business day. You can also visit our Contact Page for more details.